akino-atelier.com

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Payment
Akino Atelier accepts the following payment methods:
-Visa, Mastercard, Discover, Amex (choose the Paypal option)
-Paypal
-Google Checkout
-US money order (cashable in the US only)

Payment is due within 7 days otherwise your order will be cancelled.

Shipping
US orders:
-USPS Priority Mail flat rate of $6.00, estimated at 2-3 days shipping time.
-USPS Express Mail starts at $21.00, estimated at overnight or 1 day shipping time.

International Orders:
First Class flat rate of $6.00, estimated at 7-10 days shipping time.
Express: starts at $28.00, estimated at 5 days shipping time

All orders are shipped together unless requested otherwise. Retail items can be shipped right away, but clothing, costumes, and plushes take longer for construction. Please mention in the "Notes" section if you would like the pre-made items shipped first. Additional shipping charges will apply.

Return Policy
Due to the nature of our products, returns are absolutely NOT accepted due to hygiene. Please decide on exactly what size, color, and any custom requests you make. All orders can not be changed once submitted. All sales are FINAL, absolutely no exceptions.

Ordering/Commissioning
By placing an order or commission, you agree that you at least the age of 18, or have parental or legal guardian consent. Akino Atelier has the right to refuse service to anyone.

Deadlines
All costumes, clothing, and plushes take at least 8 weeks to construct. Please plan ample time before the date/event/convention you plan to wear it. Complex costumes can potentially take longer due to the details. It is recommend to set a reasonable "Due Date" on the commission form for cosplay costumes.

Measurements
It is the customer's responsibility to measure themselves accurately for a perfect fit. Please use the Measuring Guide provided. Nancy will follow only the measurements customer provides; she is not responsible for inaccurate measurements.

Unconduct Behavior
Should a customer harass, stalk, disrespect, spam, or display any sort of hostile or demeaning manner, Nancy reserves the right to refuse service. If a project has not been started on, Nancy will promptly refund the money and will add the offending customer to the blacklist. If a project has been started on, Nancy will reimburse herself for the materials used before issuing a refund and adding the offending customer to the blacklist. Please note that Nancy would be more than happy to resolve any sort of problems or concerns, and the foregoing actions would usually apply to extreme situations.

Picture Usage
By submitting a picture of you wearing a product of akino-atelier.com, you are allowing akino-atelier.com to display the picture(s) on this site in light of promoting the item. In the event that Akino Atelier would like to use your picture for an event or another related site or material, you will be contacted for your permission. Please note that Akino Atelier is NOT responsible for picture theft, alterations, or any problems that may or may not arise from your picture usage.

Security
All information submitted through this site is encrypted with SSL (Secure Sockets Layering) technology to protect your information. Akino Atelier will never share, disclose, sell, trade, or engage your information with any third party. We respect your privacy and will not compromise that information.

Copyright
All items on this site are handmade by from patterns Nancy designed herself. Nancy has the ownership of the patterns and the copyright of each one. Her only request is to please, please do not steal her ideas or patterns, she begs of you! She works super hard in designing and spend hours drafting her own patterns and drawing up new ideas, and really does not want to take legal actions. Akino Atelier thanks you for understanding. =)

Akino Atelier does not, in any circumstance, claim ownership of any licensed characters or the likeness to any character. Each character belongs to their rightful creator. Nancy is only the owner of the patterns she drew herself and is only selling her services and skills as a seamstress. If you are the original creator of any licensed character and would like a product to be removed, Akino Atelier would of course obliged.

One Seamstress
There is only one seamstress: Nancy. All costumes, clothing, plushes, and most accessories are made by her alone. There is no factory or heavy machinery or sweat shop; Nancy makes everything by her own hands. Nothing is mass produced, and the quality greatly exceeds those of eBay, costume shops, and China products.

Quality & Pricing
Akino Atelier uses only the finest and highest quality materials. Nancy puts much exertion into every piece made, and tries to replicate cosplay costumes as accurately as possible, down to the last button.

The prices are set to reflect the materials, time, and effort put into each piece. Nancy does NOT like to overcharge and will only set reasonable fees and prices. For example, her hats are made of top quality fleece but are relatively easy to make and low cost; prices at some places would be considered notably overpriced. Her work would be considered more affordable at favorable quality.