akino-atelier.com

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Payment Qs
What forms of payment do you accept?
    Visa, Mastercard, Discover, Amex (Choose the Paypal option, you do not need to create an account)
    Paypal
    Google Checkout
    US money order
What currency do you accept?
    USD (United States Dollar)
Do you charge tax?
    A 9.75% tax applies to all California residents.
How safe is it to order from your site?
    Akino Atelier use a very secure server and your information is protected by SSL encrypted technology that can not be read by any third party.

Shipping Qs
How much is shipping?
    Shipping is a flat rate of $6.00.
What methods do you ship?
    Flat rate shipping applies to US Priority Mail, and International First Class.
What if I wanted Express (EMS) shipping?
    EMS shipping starts at $21.00 for US residents, $28.00 for International residents.
What are the delivery times?
    US Priority Mail: 2 - 3 days
    US Express Mail: Overnight - 1 day
    International First Class: 7 - 10 days
    International Express: 3 - 5 days.
Where are the items shipped from?
    From Los Angeles, CA, USA.
Why is your P.O. Box address a different city?
    It is different for security and privacy reasons.
Do you ship internationally?
    Yes, akino-atelier ships worldwide.
How soon do you ship out the items?
    Please see the production time on each product. All items are shipped together unless otherwise requested; additional shipping charges will apply. General shipping time ranges from 1-5 days.
Will I be able to track my package?
    Yes, all items shipped out will have a delivery confirmation number.

Return Qs
Do you take returns?
    No, akino-atelier absolutely do NOT accept returns due to hygiene.
What if my item is damaged?
    All items are checked over and securely packaged with handling and weather in mind before shipping. It is the customer's decision to purchase insurance for further protection.
What if it doesn't fit?
    It is the customer's responsiblity to provide accurate measurements of themselves. Nancy will work with the measurements provided; please try your best to follow the measuring guideline.

Product Qs
Why can some products be purchased now, but some products must be commissioned?
    The products that require to be commissioned takes much longer to make and detail. Retail items and small products can be completed and shipped sooner, compared to a fully custom costume or detailed plush. Commissions are also first-come, first-serve. There is a set limit of requests that Nancy can fill at a time.
What is "production" time?
    The time it would take to finish making the product. All items are custom, hand-made by Nancy alone. Each item takes different lengths of time to complete and are made-to-order.
What is a "retail item"?
     Akino-atelier is able to purchase certain products wholesale and sell them at a reasonable price. These items are shipped right away provided it is in stock, or not ordered with any products that does have a production time.
Are all the items in stock?
    Only items marked as "Retail Item" can be shipped right away. Please check the Production Time of each item for an estimation.
Why are your prices so low?
    Sewing is Nancy's hobby and some products such as hats are relatively easy to make. She uses the finest materials and gets them wholesale so the prices can stay low. She chose the prices to reflect the actual cost it should be; anything more than what akino-atelier charges would most likely be a rip-off.
What is the quality of the items?
    Nancy uses only the finest and highest quality materials. Nancy puts much exertion into every piece made, and tries to replicate cosplay costumes as accurately as possible, down to the last button.
Do you do wholesale?
    No, akino-atelier does not do wholesale. There is only one seamstress (Nancy).

Site Qs
What is your privacy policy?
    Akino-atelier.com will not, under any circumstance, give, sell, trade, provide, or engage your personal information with any third party. The site is encrypted with SSL technology to provide the utmost protection. Please see the
What is your copyright policy?
    Nancy sincerely asks (and begs!) that all her work to NOT be copied, pirated, reproduced, or imitated in any way. She works extremely hard to design and create her own work. It would be morally wrong, and Nancy really does not want to resort to legal action.
What if I find a stolen picture?
    If you find a picture of akino-atelier products on another site (such as eBay, etc.) please report it to nancy @ akino-atelier.com.
Who can I contact for questions/concerns/requests?
    Please send all emails to nancy @ akino-atelier.com.